From the beginning of 2009 the Bank “Finance and Credit” Contact-centre processed over 200 thousand clients’ references

press-release

     From the beginning of 2009 Bank “Finance and Credit” Contact-centre processed over 200 thousand clients’ references (incoming/proceeding calls, call-back, IVR and on-line - applications registered on the Bank web-site), sent over 135 thousand informational SMS-messages to clients.
     According to the Director of the Contact-centre of the Bank «Finance and Credit» Taras Drovorub: «Our motto is the high quality service under any circumstances, especially within complicated time for the Bank system. It is determined by the constant monitoring of service quality, improvement of professional skills of employees and managers of the Contact-centre, working out of the integrated approach in estimation of service quality».
     Due to operative work of employees of the Contact-centre of the Bank «Finance and Credit» from the beginning of 2009 it is determined over 100 roguish operations on the cards emitted by the Bank, and in addition over 150 illegitimate operations on acquiring network.
     Mr. Drovorub shared the further plans of division work: «On the basis of informational subsystem of the centre of processing of calls Cisco IP Contact Center Enterprise Edition 7 we plan realization of the new project – system of call-back Outbound which allows to inform clients on products, services and current promotions of the Bank without operators’ participation».

Information:

     Contact-centre of the Bank «Finance and Credit» was created in February, 2007 and operates 24/7 in the on-line mode. The basic functions – information provision on services and Bank products, service support of existing clients and attraction of new, receipt and processing of e-mail and on-line-applications through alternative sales channels.
     Daily Bank Contact-centre accepts thousands of clients’ applications: incoming/proceeding calls, e-mail, IVR and on-line-applications, registered on the Bank web-site, which are processed by 18 operators. The phones of the Contact-centre of the Bank «Finance and Credit»: 8 800 302 0000 (free of charge on the territory of Ukraine from stationary phones), (044) 495-29-00, web-site page: www.fcbank.com.ua/ru/contactcenter/

Contact:

Yuliya Zagorodnya,
Head of Informational
and Media Support Department
Bank Finance and Credit
tel.: +38 (044) 499-26-48
e-mail: yuliya.zagorodnya@fcbank.com.ua